FREQUENTLY ASKED QUESTIONS

Everything you need to know about our Reiki sessions, courses, and crystal jewellery.

If your question isn’t answered here, feel free to reach out at hello@soulhealingpractice.com — we’re always happy to assist you.

What can I expect from a Reiki session or course?

Each experience is designed to support relaxation, clarity, and energetic balance in a safe and nurturing environment.

Do you offer refunds or cancellations?

We do not offer refunds for change of mind. However, you may request to reschedule your booking with sufficient notice. Please refer to our Terms & Conditions for full details.

Why is international shipping higher?

International shipping includes postage, tracking, and cross-border handling to ensure your order arrives safely from Australia.

Are your crystals natural?

Yes. Each piece is made from natural crystals, which means every item is unique in colour, texture, and formation.

Do you ship internationally?

Yes, we ship worldwide with tracking on all orders.

How long does delivery take?

Delivery times vary depending on your location. Most international orders arrive within 7–14 business days after dispatch.

We are here to support you — whether you're beginning your healing journey or selecting a meaningful piece for yourself or a loved one.